Black Friday 2024 - FAQUpdated 20 days ago

We always love to hear from our valued customers, but during our Black Friday sales we receive (literally) thousands of inquiries through our Help Center with various questions and concerns. In an effort to minimize the number of emails and tickets we receive during this hectic time, we have compiled the following list of answers to some of our more commonly asked questions. Remember, every query that we have to take time to answer is time taken away from our ability to ship out more packages. So, help us help you get your package quicker by taking a few minutes to read through the following. We hope this helps make your ordering experience with us as smooth as possible and we thank you in advance for your order!

What, when and where is the sale?

Black Friday is an annual tradition over on VinegarSyndrome.com for all fans of genre film! The sale extends to Mélusine as well, including two new releases, major discounts + more! 

Mélusine's Black Friday sale will start on Friday, November 29th at 12:01 AM EST and run through Monday, December 2nd at 11:59 PM EST.

What will be on sale?

All Mélusine + Mélusine sub-label releases with release dates prior to May 2024 will be discounted 50-75% off SRP. Our usual Discounted VS section will remain on sale (possibly even more discounted!) until supplies last.

What are the new releases?

We've already announced RON SULLIVAN: THE EARLY YEARS from Distribpix + Something Weird Video, and once the sale goes live you can expect a duo of existing releases from Quality X, a new merch item, and more. 

How does order stacking work?

If you already have a Vinegar Syndrome Black Friday pre-order or plan to order during the sale, you can use the handy 'Add to my Vinegar Syndrome order' shipping option at checkout to combine any Mélusine orders with your VS Black Friday orders for free. Please just ensure you are using the same name + address on both sites for the orders to be combined.

If you have already placed a Mélusine pre-order or plan to order during the sale, you can use the regular 'add to my existing order' shipping option to combine your Mélusine orders.

If for any reason you would like your Mélusine + VS orders shipped out separately, please be sure to secure a shipping charge on each site, and reach out to our customer service team so they can ensure your orders remain separate.

What are the VSMC Sweepstakes?

You may have already heard of Vinegar Syndrome's Lost Treasure Sweepstakes - we've got some lost treasure here at Mélusine too! During the sale, our VSMC customers will have the chance to use their points to enter a giveaway sweepstakes. Each day a lucky Mélusine customer will be selected at random to receive a trove of lost treasure! Last chance to submit entries for each day of the sale will be at 11:59 PM EST. Winners will be drawn the following day around 12:00 PM EST. More info + point value for entry to come!

Something I recently ordered is discounted for Black Friday - can I get a refund?

Unfortunately, we are unable to offer partial refunds on fulfilled orders or price match on existing orders. If your full price item hasn’t been fulfilled yet, please place an order for the product at the discounted price and reach out to customer service. We can cancel and refund the original full price item.

When will my orders ship? 

We know that waiting for your orders to ship can be a drag (trust us - we go through it too!), and our team is constantly working to improve fulfillment timelines and get your orders in your hands ASAP. 

That being said, Black Friday is one of the biggest events of the year between VS + Mélusine and shipping out thousands upon thousands of orders takes time, no matter how streamlined the system is. Our warehouse crew will be working around the clock to ship out your orders, but please allow us through the end of December to get all orders shipped out. 

Think we forgot something or have a question that wasn’t answered here? Please contact us and we will help you out.