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Mélusine

Visit the Mélusine Help Center to find answers to common questions, connect with a customer service representative, learn about new features and more!

Mélusine Help Center

When, where and what is the sale?. As has become annual tradition, beginning Friday, February 9th at 12:01 PM EST and lasting through Wednesday the 14th at 11:59 PM EST, we’ll be hosting our annual Valentine's Sale, featuring huge savings on hundreds

<img src="https://attachments.gorgias.help/eroy0/hc/qag3/daisy_formal_banner_1-9aa2e382-ca40-47b3-98c7-a839ecf93dfb.jpeg" style="width: 692px;" class="fr-fic fr-dib">When, where and what is the sale?As has become annual tradition, beginning Friday, February 9th at 12:01 PM EST and lasting through Wednesday the 14th at 11:59 PM EST, we&#x2019;ll be hosting our annual Valentine&apos;s Sale, featuring huge savings on hundreds of titles from all of the M&#xE9;lusine sub-labels and Partner Labels, including Peekarama, Quality X, Pulse Video, Command Cinema, and more! We&#x2019;ll also be unveiling two exciting new releases, including a genre landmark from Quality X and a demented double feature from Peekarama.&#xA0;What products will be on sale?Anything released prior to November 2023 by M&#xE9;lusine, Peekarama, Quality X, Pulse Video and Command Cinema will be marked down to 50% off SRP! Plus, all currently discounted Vinegar Syndrome products will have the following price breakdown:<ul><li>DVDs = $5</li><li>Blu-rays = $10</li><li>Limited Edition Slipcover Blu-rays = $12</li></ul>I already placed a February pre-order on the VS site, what do I need to know?If you have already placed a VS pre-order this month and would like to place additional orders during the Valentine&apos;s Sale here at M&#xE9;lusine, you can use our handy &#x201C;Add to my Vinegar Syndrome order&#x201D; free shipping option to combine any additional M&#xE9;lusine sale orders with your existing VS pre-order. There&#x2019;s no need to pay for shipping twice.I&#x2019;m a current VS Subscriber, what do I need to know?Subscribers, you should know what to do by now. Once the sale starts, the two new releases will automatically be discounted (as long as you are logged in).Also, don&#x2019;t forget that this could be your perfect opportunity to stock up on our extensive back catalog of sexploitation and hardcore classics. Use your free Subscriber shipping option to add additional purchases to your February package.What are your Valentine&apos;s Sale shipping policies?If you are a Subscriber or placed a VS pre-order this month &#x2014; you qualify for FREE shipping during the sale and should use your free shipping option at checkout (see above). Otherwise, our shipping rates are as follows:<ul><li>$6 Standard (Most ship via USPS Media Mail or First Class depending on order size and delivery location.)</li><li>$12 Deluxe (Most ship via FedEx Express Saver, USPS Priority or FedEx Ground depending on order size and delivery location.)</li><li>Canada = $12 (FedEx International)</li><li>International = $20 (FedEx International)</li><li>All free shipping thresholds will be disabled during the sale.</li></ul>I paid for Deluxe shipping, why hasn&#x2019;t my order shipped yet?The $12 Deluxe shipping option means a quicker transit time via FedEx Ground or USPS Priority. It does not mean your package will ship out any sooner from our warehouses.When will you begin shipping orders?Subscriber orders will begin shipping out immediately after the sale ends and will include your February releases and any additional orders you may have placed this month. All other orders will begin shipping out as soon as possible.How long will it take for my Valentine&apos;s Sale order and/or February pre-order to ship?We will do everything possible to ship out orders ASAP, but please give us extra time due to the volume of orders. We expect all orders will be shipped out by the end of February.Where is my package?Following each sale we get numerous emails from customers asking when their order will ship out. While we are always trying to improve our ability to ship out orders faster, we ask that you please be patient with us. If at any point you are unhappy with the amount of time it is taking for your order to ship, simply ask us to cancel your order for a full refund. If you need to cancel your order for any reason, send us an email and we will refund the order, no questions asked.My order is stuck &#x2018;In Transit&#x2019; and the tracking number has not updated for a few days, what should I do?If your order has been sitting at a carrier facility and has not updated, don&#x2019;t worry, it should still be getting to its destination. We can assure you that once you receive a tracking number, your order has either left our building or will be leaving the following day. If there has been no movement on your package for longer than normal please reach out to your local post office or FedEx facility first. They will be able to track down your package for you. Once packages leave our building they are out of our hands and are the responsibility of the mail carrier. If your package has been &#x2018;stuck&#x2019; for 30 days or longer, then you can reach out to us and we can figure out a solution for you. Otherwise we please ask that you give your package ample time to get delivered to you.Can I place multiple orders during the sale?Absolutely! Since you already paid for shipping with your initial order (or pre-order), select the &#x2018;Add to my existing order&#x2019; free shipping method on any additional orders. We will ship everything in one large package.Do you have quantity limits on Limited Edition releases?Yes. Limited Edition releases (including slipcovers), are limited to (2) copies per customer. Certain Limited Edition releases will be limited to (1) copy per customer. Please check individual product listings for more info.Item X has sold out, can I call dibs via email in case you have any extras stock?No. After everything has shipped out, if we have additional inventory on items the were previously &#x201C;sold out&#x201D;, the additional inventory will be re-listed on our website once the site relaunches.Can we pick up our orders at your retail stores in Connecticut or Colorado?Our retail locations in Connecticut, Colorado and Toronto will have all the new VS related releases in stock mid-February. Please make all purchases in person at the stores.For more information on our retail store locations, please follow their various social media accounts and/or contact them for additional information. Think we missed something? Still have a question? Visit our <a href="https://support.melusine.com/en-US">Help Center</a>!

Valentine's Sale 2024 - FAQ

#1. What is Mélusine?. Mélusine is the sister company of world renowned genre film preservationists and distributors, Vinegar Syndrome and is the premier home for the sexier side of exploitation cinema. From the earliest days of nudie cuties all the

#1. What is M&#xE9;lusine?M&#xE9;lusine is the sister company of world renowned genre film preservationists and distributors, Vinegar Syndrome and is the premier home for the sexier side of exploitation cinema. From the earliest days of nudie cuties all the way through the last gasps of big budget theatrical hardcore, our ever expanding catalog of hundreds of acclaimed, classic, rare, under-seen, forgotten, and soon to be rediscovered feature films presents the widest and most diverse selection of X-rated entertainment available anywhere on disc. All of our releases are meticulously restored from the best available film elements, most often their original camera negatives, and come packaged in Vinegar Syndrome&apos;s unparalleled high quality packaging.#2. Why remove the sexploitation &amp; &quot;adult&quot; titles from VinegarSyndrome.com?By separating these films, we will not only be able to streamline the checkout process on the VS website, we will also be more than doubling the number of sex films released on home video, including adding more diverse film selections into the mix.#3. Can I place orders on both sites and combine shipping?Yes! Place your order on the VS site as normal, then select the free &quot;Add to my Vinegar Syndrome order&quot; shipping option on the M&#xE9;lusine site. Please Note: We will NOT have a free shipping option to combine a Vinegar Syndrome order with an existing M&#xE9;lusine order, so if you plan on ordering off both sites, please do so on Vinegar Syndrome first.&#xA0;#4. I&apos;m a current VS Subscriber, what do I need to know?Everything will pretty much remain the same. You will continue to receive your exclusive 50% off SRP discounts on titles that are released during your Subscribership, as well as receive free shipping on all orders placed on Melusine.com.#5. Will I need to create a M&#xE9;lusine account?Yes! If you have an existing account with Vinegar Syndrome you will automatically be sent an email with a M&#xE9;lusine account activation link. Note: Please be sure that all account details match for each site (email, primary shipping address, etc).#6. Will VS branded sex titles be discontinued?Hardcore, and some soft, titles that were released with the VS branding (inclusive of all older Peekarama titles, standalone releases, and some Drive-In Collection films) will be phased out. For example: once a sex film with a VS catalog number sells out, its VS edition will be OOP. Select titles will eventually be re-pressed on the new site. Due to this, all VS branded sex titles are currently 50% off SRP.#7. What studios and brands will be featured?In addition to increasing our hardcore and sexploitation output, several other labels will be joining this new website.Me&#x301;lusine will serve as the flagship brand, will offer deluxe 4K UHD/Blu-ray editions of some of the landmark works in hardcore theatrical features, with an emphasis on works by the genre&#x2019;s most acclaimed filmmakers.Quality X, the name of which pays homage to what was one of the most esteemed early home video distributors of erotic entertainment, will offer single film Blu-ray editions of standout and hidden gem theatrical hardcore features from around the globe.Distribpix will be home to all things sexploitation, pulling from both Vinegar Syndrome and Distribpix&#x2019; vast libraries and ranging from the earliest nudie cuties all the way through the tail end of theatrical softcore. Releases will be single, double and triple feature Blu-rays.Peekarama will continue to offer double feature Blu-rays of hardcore features of all types.Command Cinema,&#xA0;AGFA,&#xA0;Pulse Video and several others will be featured as well.#8. Can I earn and redeem VS Media Club points on the M&#xE9;lusine website?Yes! VSMC points will be earned and redeemable on both sites. Exclusive M&#xE9;lusine rewards products will be added in the coming months. If you would like to redeem points for VSMC products, please do so on <a href="http://vinegarsyndrome.com">VinegarSyndrome.com</a>. Please Note:&#xA0;Customers will NOT see the accumulation of all their Vinegar Syndrome and M&#xE9;lusine points under their account at launch. Eventually points will be shared on both sites.#9. Can I still review products on M&#xE9;lusine and receive VSMC points?Yes! We hope to have the same system up and running on M&#xE9;lusine where customers will be asked to review products they have purchased.#10. Will Order Stacking be available on M&#xE9;lusine?Yes! Order Stacking will work the same as it does on Vinegar Syndrome. Please reference our <a href="https://support.melusine.com/en-US/order-stacking---faq-268379">Order Stacking FAQ</a> for more information.#11. I have a specific question that was not answered here.Contact us via our <a href="https://support.melusine.com/en-US/contact">Help Center</a> or send us an email at <a data-fr-linked="true" href="mailto:contact@melusine.com">contact@melusine.com</a> and we will respond as soon as possible.

Mélusine Launch - FAQ

General Shipping. How do you ship?. Everything ships in sturdy boxes that are well-packed with bubble bags and/or packaging paper. Most in-stock orders will ship within 2-5 business days, but please allow extra processing time for orders placed durin

General ShippingHow do you ship?Everything ships in sturdy boxes that are well-packed with bubble bags and/or packaging paper. Most in-stock orders will ship within 2-5 business days, but please allow extra processing time for orders placed during holidays and during/after website events (Black Friday, Halfway to Black Friday, Subscriber Week, etc.)Do you ship Internationally?Absolutely! See the International Shipping section below for additional information. Domestic U.S. ShippingHow much is shipping in the U.S.?We have updated our shipping options for 2023. In 2020, due to USPS service delays and bottlenecks, we decide to discontinue shipping via Media Mail. However, after extensive stress testing in late-2022, we are confident that USPS&apos; Media Mail service has returned to &quot;normal&quot; and can provide an affordable shipping option for those that do not mind waiting an extra day or two.&#xA0;$6 Standard - Most of these packages will ship via USPS Media Mail or First Class depending on order size and delivery location.$12 Deluxe - Most of these packages will ship via FedEx Express Saver, USPS Priority or FedEx Ground depending on order size and delivery location.&#x2026;or if your order is over $100 it ships FREE Standard ** free shipping thresholds are disabled during Sales Events &amp; Flash Pre-OrdersHow long will it take to get my package?Generally, orders placed with Standard shipping will arrive within 5 business days. Most order placed with Deluxe shipping should arrive in 2-3 days.Can I track my package?You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear in USPS&#x2019;s or FedEx&apos;s website. Canadian ShippingDo you have a Canadian presence?We will no longer be doing order fulfillment out of our Canada facility. Instead, we will be opening up a brand new retail location in Toronto! More details on that coming soon!How much is Canadian shipping?We have a simple flat rate shipping option for Canadian customers.$12 Canada - Most packages will ship via FedEx International depending on order size and delivery location.&#x2026;or if your order is over $100 it ships FREE ** free shipping thresholds are disabled during Sales Events &amp; Flash Pre-OrdersCan I track it?You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear on FedEx&apos;s website.When will my package arrive?Our Canadian customers are constantly impressed by how quick their orders arrive, but shipping times will vary greatly depending on where you live.Ontario = 2-3 days in transitQuebec &amp; Manitoba = 4-6 days in transitAll other provinces = 5-7 days in transit International ShippingHow much is International shipping?We have a simple flat rate shipping option for International customers.$20 International&#xA0;- Most packages will ship via FedEx International depending on order size and delivery location.&#x2026;or if your order is over $200 it ships FREE ** free shipping thresholds are disabled during Sales Events &amp; Flash Pre-OrdersHow do you ship? Can I track it?We ship in sturdy boxes via FedEx International.You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear on FedEx&apos;s website.When will my package arrive?Our International customers are constantly impressed by how quick their orders arrive, but shipping times will vary greatly depending on where you live.That said, plan on one to two weeks for delivery or more depending on customs.It&#x2019;s been over a month and my package has not yet arrived.Don&#x2019;t panic! Your package may be held up in customs. Call your local FedEx rep and check with them.If that doesn&#x2019;t work, please chat with us or email us at <a data-fr-linked="true" href="mailto:contact@melusine.com">contact@melusine.com</a> and we&#x2019;ll see what we can do to help. Limited Edition ReleasesIs there a maximum order limit?Limited Edition releases (including slipcovers), are limited to (2) copies per customer. Certain Limited Edition releases will be limited to (1) copy per customer.What happens when the Limited Slipcovers sell out?If the release itself is not limited, when the Limited Slipcovers sell out we will begin selling the standard edition (same version without the slipcover).Does &apos;adding to cart&apos; reserve my copy?No! Like most e-commerce websites, your items are not guaranteed until payment is completed.&#xA0; Quality Policy for Slipcovers, Box Sets and all other Paper PackagingMy slipcover or box set has minor damage, can I get a replacement?&#xA0;We are big physical media collectors ourselves and we understand the (sometimes) extreme OCD that comes along with it. Please know that there is no such thing as a flawless or perfect slipcover or box set. Due to the process of manufacturing paper products, every piece of paper packaging we sell will have minor imperfections. Expect to occasionally receive slipcovers and box sets that have slightly dinged corners, imperfect edges, small scuff marks, etc. These types of imperfections are inherent to the printing process and are to be expected. For the reasons above, please limit replacement requests to major damage that was obviously incurred during transit. Replacement requests for what we determine to be minor imperfections will not be honored. Common Subscriber QuestionsCan I get 50% off Partner Label or Sub Label titles released in the past?&#xA0;Discounts will automatically be applied to eligible products during your subscription period. NOTE: Subscribers MUST be logged in to view discounted prices.By my calculations, I am not receiving the full 50% off discount for Partner Labels and/or Sub Labels. What gives?The 50% off discount is calculated from the SRP (Suggested Retail Price). On our website, the SRP is the higher figure dollar amount with the <s>strike through</s>. Pre-ordersHow does your pre-order process work?Due to the limited nature of some of our releases, pre-orders are charged upfront. Orders containing pre-order items will not ship until pre-orders are in-stock (usually one week prior to street date). You will receive a shipping confirmation email with tracking upon shipping. Modifying an OrderCan I add or swap out an item?Sure, as long as you catch us before we ship it out (we&#x2019;re fast shippers). Chat with us or email us asap at <a data-fr-linked="true" href="mailto:contact@melusine.com">contact@melusine.com</a> with the details.Can I change the shipping address?Sure, please see above!&#xA0; Problems and ReturnsSomething was missing or I received the wrong thing!Sorry to hear that. Email us at <a data-fr-linked="true" href="mailto:contact@melusine.com">contact@melusine.com</a> or start a chat with us with the information and we&#x2019;ll help you out.My stuff arrived damaged!If your item(s) were damaged during shipment, please send us a picture of the damage immediately upon receipt. In most cases, we&#x2019;ll ship out a replacement copy asap.Can I return or exchange an unopened item?All sales are final and we do not offer returns or exchanges unless items were damaged during shipping (please see above).&#xA0;PaymentsWhat payments do you accept?We accept all major credit cards. Payments are processed through PayPal and Authorize.net. Contact UsGeneral contact email:<a data-fr-linked="true" href="mailto:contact@melusine.com">contact@melusine.com</a>Mailing address:M&#xE9;lusine100 Congress StreetBridgeport, CT 06604<a href="https://support.melusine.com/en-US/contact">Contact Form</a>

Store Policies - FAQ

#1. What is Order Stacking?. This is a term we developed to describe the act of merging several orders into one large package. We first started offering this service several years ago during one of our first Black Friday sales on VinegarSyndrome.com.

<p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">#1. What is Order Stacking?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">This is a term we developed to describe the act of merging several orders into one large package. We first started offering this service several years ago during one of our first Black Friday sales on <a href="http://vinegarsyndrome.com">VinegarSyndrome.com</a>. It let customers add to their existing order for free using a shipping option called &quot;Add to my existing order&quot; during checkout.&#xA0;<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">#2. How do I do it?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To enable the free &quot;Add to my existing order&quot; shipping method at checkout, you must first place an order that contains a pre-order product. Once that order has been placed, you will see a special shipping option at checkout called &quot;Add to my existing pre-order (current month)&quot;. Use this free shipping option to add additional products to your existing pre-order. This free shipping option will be disabled around the middle of the given month.<p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">#3. When does the Order Stacking period end?<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 1.4; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 1em; color: rgb(0, 0, 0);">The Order Stacking period ends somewhere around the middle of each eligible order stacking month. At that point, the special free shipping option with be disabled. We will then begin the process of merging orders and preparing them for shipping. Note: It will always be in effect until at least the 10th of the month.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">#4. What if I already have a pre-order on <a href="http://vinegarsyndrome.com">VinegarSyndrome.com</a>?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you already placed a pre-order through Vinegar Syndrome, please use the free &apos;Add to my Vinegar Syndrome order&apos; shipping method at checkout. Please note: Initial orders must be first placed on Vinegar Syndrome, in order to qualify for free shipping on M&#xE9;lusine.<p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">#5. What if I have a pre-order on both M&#xE9;lusine and <a href="http://vinegarsyndrome.com">VinegarSyndrome.com</a>?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have pre-orders on both sites, you can use either of the free shipping options - &apos;Add to my existing pre-order&apos; OR &apos;Add to my Vinegar Syndrome order&apos;. Either way, we will be merging all of the orders into one.&#xA0;<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">#6. Will placing additional orders delay my shipping?&#xA0;<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Absolutely not. We have been merging orders for years and have developed a very streamlined solution for processing multiple orders from the same customer. Placing multiple order will have zero effect on your order processing or handling time.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">#7. I&apos;m a current Subscriber, does this change anything for me?&#xA0;<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Nope. You should continue to use your regular &quot;Subscriber Shipping&quot; method. Your orders will also continue to ship first.&#xA0;<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">#8. Do you have additional questions?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please send any additional questions or feedback to: contact@melusine.com. This is the first time offering this service outside of a sales event, so please let us know what you think - whether good or bad.

Order Stacking - FAQ

What is the Vinegar Syndrome Media Club (VSMC)?. VSMC is Vinegar Syndrome's loyalty rewards program designed to recognize our most devoted customers. Members will earn points anytime they shop, which they can use towards exclusive products & discount

Vinegar Syndrome Media Club - FAQ

How can I review a product?. Keep an eye out for a review request email from a past purchase. Simply fill out the form and submit your review. Who is eligible to submit a review?. Customers who have placed an order with us for eligible products since

<p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0092/3025/4180/files/Film_Reel_Reviews_480x480.jpg?v=1681395361" alt width="221" height="124" class="fr-fic fr-dii"><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How can I review a product?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Keep an eye out for a review request email from a past purchase. Simply fill out the form and submit your review.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Who is eligible to submit a review?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Customers who have placed an order with us for eligible products since the beginning of 2023 will be receiving an email to review their purchase(s).<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Can I choose what to review?&#xA0;<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The review request email will highlight one product from your order to review. However, after submitting the initial review, you will be prompted to review multiple products that were part of the same order.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">What&apos;s the point of reviewing products?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We encourage customers to leave reviews to help grow the knowledge and awareness of our products, while also giving new visitors the ability to get a better idea of what our products are all about. Plus, every verified / eligible reviewer will receive VSMC loyalty points upon submission of each review!<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How do I get VSMC points for reviews?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You must be a Vinegar Syndrome Media Club member in order to receive points for reviews. Points are only granted for reviews from past purchases, so they must be verified reviews. Here is a breakdown of points earning:<ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 14px;">Each verified / published review = 50 points</li><li style="font-size: 14px;">Add a photo = 25 points</li><li style="font-size: 14px;">Add a video = 25 points</li></ul><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Should I be reviewing on the product itself or the content of the movie?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All reviews are encouraged and welcome! Whether you would like to leave a review&#xA0;on the movie itself, about the packaging&#xA0;of the product, the quality of the transfer or the way it was shipped - that is up to you! We just ask to keep all of the above in mind when leaving a review.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Can I review M&#xE9;lusine&apos;s website/customer experience?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes! You will be prompted to leave a site review after filling out the form for a product review.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Who can see my review?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As long as the review makes it through the publication process, anyone will be able to see the review while browsing products on the website.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">I made a mistake and need to change my review. What now?<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please <a href="https://support.melusine.com/en-US/contact">contact us</a> and we can send out a re-review request.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Important Notes:<ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 14px;">Please only review products from the review request email</li><li style="font-size: 14px;">Reviews cannot be simple, one word responses</li><li style="font-size: 14px;">Reviews must be relevant to the product being reviewed</li><li style="font-size: 14px;">We reserve the right to reject any reviews or photos/videos that don&apos;t fall under the acceptable criteria</li></ul>

Product Reviews - FAQ

General ShippingHow do you ship?Everything ships in sturdy boxes that are well-packed with bubble bags and/or packaging paper. Most in-stock orders will ship within 2-5 business days, but please allow extra processing time for orders placed during holidays and during/after website events (Black Friday, Halfway to Black Friday, Subscriber Week, etc.)Do you ship Internationally?Absolutely! See the International Shipping section below for additional information. Domestic U.S. ShippingHow much is shipping in the U.S.?We have updated our shipping options for 2023. In 2020, due to USPS service delays and bottlenecks, we decide to discontinue shipping via Media Mail. However, after extensive stress testing in late-2022, we are confident that USPS&apos; Media Mail service has returned to &quot;normal&quot; and can provide an affordable shipping option for those that do not mind waiting an extra day or two.&#xA0;$5 Standard - Most of these packages will ship via USPS Media Mail or First Class depending on order size and delivery location.$10 Deluxe - Most of these packages will ship via FedEx Express Saver, USPS Priority or FedEx Ground depending on order size and delivery location.&#x2026;or if your order is over $100 it ships FREE Standard ** free shipping thresholds are disabled during Sales Events &amp; Flash Pre-OrdersHow long will it take to get my package?Generally, orders placed with Standard shipping will arrive within 5 business days. Most order placed with Deluxe shipping should arrive in 2-3 days.Can I track my package?You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear in USPS&#x2019;s or FedEx&apos;s website. Canadian ShippingDo you have a Canadian presence?We will no longer be doing order fulfillment out of our Canada facility. Instead, we will be opening up a brand new retail location in Toronto! More details on that coming soon!How much is Canadian shipping?We have a simple flat rate shipping option for Canadian customers.$10 Canada - Most packages will ship via FedEx International depending on order size and delivery location.&#x2026;or if your order is over $100 it ships FREE ** free shipping thresholds are disabled during Sales Events &amp; Flash Pre-OrdersCan I track it?You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear on FedEx&apos;s website.When will my package arrive?Our Canadian customers are constantly impressed by how quick their orders arrive, but shipping times will vary greatly depending on where you live.Ontario = 2-3 days in transitQuebec &amp; Manitoba = 4-6 days in transitAll other provinces = 5-7 days in transit International ShippingHow much is International shipping?We have a simple flat rate shipping option for International customers.$18 International&#xA0;- Most packages will ship via FedEx International depending on order size and delivery location.&#x2026;or if your order is over $200 it ships FREE ** free shipping thresholds are disabled during Sales Events &amp; Flash Pre-OrdersHow do you ship? Can I track it?We ship in sturdy boxes via FedEx International.You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear on FedEx&apos;s website.When will my package arrive?Our International customers are constantly impressed by how quick their orders arrive, but shipping times will vary greatly depending on where you live.That said, plan on one to two weeks for delivery or more depending on customs.It&#x2019;s been over a month and my package has not yet arrived.Don&#x2019;t panic! Your package may be held up in customs. Call your local FedEx rep and check with them.If that doesn&#x2019;t work, please chat with us or <a href="https://support.melusine.com/en-US/contact">contact us</a> and we&#x2019;ll see what we can do to help.

Shipping Policy

Something was missing or I received the wrong thing!Sorry to hear that. Visit our Help Center, chat with us or email us at contact@melusine.com with the information and we’ll help you out. My stuff arrived damaged!If your item(s) were damaged during

<p data-mce-fragment="1" data-sanitized-data-mce-fragment="1" id="isPasted" style="margin: 0px 0px 1rem; color: rgb(31, 33, 36); font-family: -apple-system, &quot;system-ui&quot;, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Something was missing or I received the wrong thing! Sorry to hear that. Visit our&#xA0;<a data-mce-href="https://support.melusine.com/en-US/contact" href="https://support.melusine.com/en-US/contact">Help Center</a>, chat with us or email us at contact@melusine.com with the information and we&#x2019;ll help you out.<p data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="margin: 0px 0px 1rem; color: rgb(31, 33, 36); font-family: -apple-system, &quot;system-ui&quot;, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">My stuff arrived damaged! If your item(s) were damaged during shipment, please send us a picture of the damage immediately upon receipt. In most cases, we&#x2019;ll ship out a replacement copy asap.<p data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="margin: 0px; color: rgb(31, 33, 36); font-family: -apple-system, &quot;system-ui&quot;, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Can I return or exchange an unopened item? All sales are final and we do not offer returns or exchanges unless items were damaged during shipping (please see above).

Refund Policy

Privacy Policy. This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is informatio

Privacy PolicyThis privacy policy has been compiled to better serve those who are concerned with how their &#x2018;Personally Identifiable Information&#x2019; (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our website?When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. When do we collect information?We collect information from you when you register on our site, place an order or enter information on our site. How do we use your information?We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:&#x2022; To allow us to better service you in responding to your customer service requests.&#x2022; To quickly process your transactions.&#x2022; To send periodic emails regarding your order or other products and services. How do we protect your information?We do not use vulnerability scanning and/or scanning to PCI standards.An external PCI compliant payment gateway handles all CC transactions.We do not use Malware Scanning.Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.All transactions are processed through a gateway provider and are not stored or processed on our servers. Do we use &#x2018;cookies&#x2019;?Yes. Cookies are small files that a site or its service provider transfers to your computer&#x2019;s hard drive through your Web browser (if you allow) that enables the site&#x2019;s or service provider&#x2019;s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.We use cookies to:&#x2022; Help remember and process the items in the shopping cart.&#x2022; Understand and save user&#x2019;s preferences for future visits.You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser&#x2019;s Help Menu to learn the correct way to modify your cookies.If users disable cookies in their browser:If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly. Third-party disclosure:We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. Third-party linksOccasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. SMS MessagingWe value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program. GoogleGoogle&#x2019;s advertising requirements can be summed up by Google&#x2019;s Advertising Principles. They are put in place to provide a positive experience for users. <a data-fr-linked="true" href="https://support.google.com/adwordspolicy/answer/1316548?hl=en">https://support.google.com/adwordspolicy/answer/1316548?hl=en</a>We have not enabled Google AdSense on our site but we may do so in the future. California Online Privacy Protection ActCalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law&#x2019;s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. &#x2013; See more at:<a data-fr-linked="true" href="http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf">http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf</a>According to CalOPPA, we agree to the following:Users can visit our site anonymously.Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.Our Privacy Policy link includes the word &#x2018;Privacy&#x2019; and can easily be found on the page specified above.You will be notified of any Privacy Policy changes:&#x2022; On our Privacy Policy PageCan change your personal information:&#x2022; By logging in to your account How does our site handle Do Not Track signals?We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Does our site allow third-party behavioral tracking?It&#x2019;s also important to note that we do not allow third-party behavioral tracking COPPA (Children Online Privacy Protection Act)When it comes to the collection of personal information from children under the age of 13 years old, the Children&#x2019;s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States&#x2019; consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children&#x2019;s privacy and safety online. Fair Information PracticesThe Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:We will notify you via email&#x2022; Within 7 business daysWe also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. CAN-SPAM ActThe CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.We collect your email address in order to:&#x2022; Process orders and to send information and updates pertaining to orders.&#x2022; Send you additional information related to your product and/or service&#x2022; Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.To be in accordance with CAN-SPAM, we agree to the following:&#x2022; Not use false or misleading subjects or email addresses.&#x2022; Identify the message as an advertisement in some reasonable way.&#x2022; Include the physical address of our business or site headquarters.&#x2022; Monitor third-party email marketing services for compliance, if one is used.&#x2022; Honor opt-out/unsubscribe requests quickly.&#x2022; Allow users to unsubscribe by using the link at the bottom of each email.If at any time you would like to unsubscribe from receiving future emails, you can email us at <a data-fr-linked="true" href="mailto:contact@melusine.com">contact@melusine.com</a> and we will promptly remove you from ALL correspondence. Contacting UsIf there are any questions regarding this privacy policy, you may contact us using the information below.M&#xE9;lusine100 Congress StreetBridgeport, CT 06604United States<a data-fr-linked="true" href="mailto:contact@melusine.com">contact@melusine.com</a>475-731-1778 Last Updated on 2023-10-20

Privacy Policy

TERMS AND CONDITIONS OVERVIEW. This website is operated by Mélusine LLC. Throughout the site, the terms “we”, “us” and “our” refer to Mélusine LLC. Mélusine LLC offers this website, including all information, tools and services available from this si

Terms & Conditions

GENERAL CONTACT EMAIL:. contact@melusine.com. MAILING ADDRESS:. Mélusine HQ. 100 Congress Street. Bridgeport, CT 06604. Mélusine CO. 1421 Dayton Street. Aurora, CO 80010. PHONE:. 475-731-1778. (M-F 9am-5pm ET). Contact Form

GENERAL CONTACT EMAIL:<a href="mailto:contact@melusine.com?subject=General%20Question">contact@melusine.com</a> MAILING ADDRESS:M&#xE9;lusine HQ100 Congress StreetBridgeport, CT 06604 M&#xE9;lusine CO1421 Dayton StreetAurora, CO 80010 PHONE:475-731-1778(M-F 9am-5pm ET) <a href="https://support.melusine.com/en-US/contact">Contact Form</a>