Halfway to Black Friday - 2025Updated 2 hours ago
We always love to hear from our valued customers, but during our Halfway to Black Friday sales we receive (literally) thousands of inquiries through our Help Center with various questions and concerns. In an effort to minimize the number of emails and tickets we receive during this hectic time, we have compiled the following list of answers to some of our more commonly asked questions. Remember, every query that we have to take time to answer is time taken away from our ability to ship out more packages. So, help us help you get your package quicker by taking a few minutes to read through the following. We hope this helps make your ordering experience with us as smooth as possible and we thank you in advance for your order!
1) What, when and where is the sale?
Halfway to Black Friday is an annual tradition over on VinegarSyndrome.com for all fans of genre film. The sale extends to Mélusine as well, including two new releases, major discounts + more!
Mélusine's Halfway to Black Friday sale will start on Friday, May 23rd at 12:01am EDT and runs through Monday, May 26th at 11:59pm EDT.
2) What will be on sale?
All Mélusine + Mélusine sub-label releases with release dates prior to November 2024 will be discounted 50-75% off SRP.
3) What are the new releases?
We've already announced NAKED CAME THE STRANGER from Mélusine, and once the sale goes live you can expect exciting new releases from Quality X + Peekarama!
4) How does order stacking work?
If you already have a Vinegar Syndrome Halfway to Black Friday pre-order or plan to order during the sale, you can use the handy 'Add to my Vinegar Syndrome order' shipping option at checkout to combine any Mélusine orders with your VS Halfway to Black Friday orders for free. Please just ensure you are using the same name + address on both sites for the orders to be combined.
If you have already placed a Mélusine pre-order or plan to order during the sale, you can use the regular 'add to my existing order' shipping option to combine your Mélusine orders.
If for any reason you would like your Mélusine + VS orders shipped out separately, please be sure to secure a shipping charge on each site, and reach out to our customer service team so they can ensure your orders remain separate.
5) What are the VSMC Sweepstakes?
During each day of the Halfway to Black Friday Sale, Mélusine + VS Media Club members will have the opportunity to redeem their hard-earned VSMC points for entries into the sweepstakes.
One lucky winner will be selected each day, and will be announced on the following day around 12pm EST. Winners will receive a very special package containing a plethora of exciting, rare, and OOP Mélusine goodies!
Entries will be gathered based on the day the sweepstakes entry was submitted. Example: If a customer submits 5 entries on Friday and 3 entries on Saturday, 5 entries will go towards the Friday drawing and 3 will go towards the Saturday drawing.
More entries submitted each day = better odds to be selected for that day. 1 entry = 200 VSMC points. Stay tuned for more info during the sale!
6) Something I recently ordered is discounted for Halfway to Black Friday - can I get a refund?
Unfortunately, we are unable to offer partial refunds on fulfilled orders or price match on existing orders. If your full price item hasn’t been fulfilled yet, please place an order for the product at the discounted price and reach out to customer service. We can cancel and refund the original full price item.
7) When will my orders ship?
Following the sale, we will begin shipping with our VS Subscribers, Flash Pre-Order Customers, then regular sale customers. We know that waiting for your orders to ship can be a drag (trust us - we go through it too!), and our team is constantly working to improve fulfillment timelines and get your orders in your hands ASAP.
That being said, Halfway to Black Friday is one of the biggest events of the year between VS + Mélusine and shipping out thousands upon thousands of orders takes time, no matter how streamlined the system is. Our warehouse crew will be working around the clock to ship out your orders, but please allow us through the end of June to get all orders shipped out.
Think we forgot something or have a question that wasn’t answered here? Please contact us and we will help you out.