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Valentine's Sale 2024 - FAQ

When, where and what is the sale?. As has become annual tradition, beginning Friday, February 9th at 12:01 PM EST and lasting through Wednesday the 14th at 11:59 PM EST, we’ll be hosting our annual Valentine's Sale, featuring huge savings on hundreds

Mélusine Launch - FAQ

#1. What is Mélusine?. Mélusine is the sister company of world renowned genre film preservationists and distributors, Vinegar Syndrome and is the premier home for the sexier side of exploitation cinema. From the earliest days of nudie cuties all the

Store Policies - FAQ

General Shipping. How do you ship?. Everything ships in sturdy boxes that are well-packed with bubble bags and/or packaging paper. Most in-stock orders will ship within 2-5 business days, but please allow extra processing time for orders placed durin

Order Stacking - FAQ

#1. What is Order Stacking?. This is a term we developed to describe the act of merging several orders into one large package. We first started offering this service several years ago during one of our first Black Friday sales on VinegarSyndrome.com.

Vinegar Syndrome Media Club - FAQ

What is the Vinegar Syndrome Media Club (VSMC)?. VSMC is Vinegar Syndrome's loyalty rewards program designed to recognize our most devoted customers. Members will earn points anytime they shop, which they can use towards exclusive products & discount

Product Reviews - FAQ

How can I review a product?. Keep an eye out for a review request email from a past purchase. Simply fill out the form and submit your review. Who is eligible to submit a review?. Customers who have placed an order with us for eligible products since

Shipping Policy

General Shipping. How do you ship?. Everything ships in sturdy boxes that are well-packed with bubble bags and/or packaging paper. Most in-stock orders will ship within 2-5 business days, but please allow extra processing time for orders placed durin

Refund Policy

Something was missing or I received the wrong thing!Sorry to hear that. Visit our Help Center, chat with us or email us at [email protected] with the information and we’ll help you out. My stuff arrived damaged!If your item(s) were damaged during

Privacy Policy

Privacy Policy. This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is informatio

Terms & Conditions

TERMS AND CONDITIONS OVERVIEW. This website is operated by Mélusine LLC. Throughout the site, the terms “we”, “us” and “our” refer to Mélusine LLC. Mélusine LLC offers this website, including all information, tools and services available from this si

Contact Information

GENERAL CONTACT EMAIL:. [email protected]. MAILING ADDRESS:. Mélusine HQ. 100 Congress Street. Bridgeport, CT 06604. Mélusine CO. 1421 Dayton Street. Aurora, CO 80010. PHONE:. 475-731-1778. (M-F 9am-5pm ET). Contact Form