Valentine's Sale 2024 - FAQUpdated 3 months ago

When, where and what is the sale?

As has become annual tradition, beginning Friday, February 9th at 12:01 PM EST and lasting through Wednesday the 14th at 11:59 PM EST, we’ll be hosting our annual Valentine's Sale, featuring huge savings on hundreds of titles from all of the Mélusine sub-labels and Partner Labels, including Peekarama, Quality X, Pulse Video, Command Cinema, and more! We’ll also be unveiling two exciting new releases, including a genre landmark from Quality X and a demented double feature from Peekarama. 

What products will be on sale?

Anything released prior to November 2023 by Mélusine, Peekarama, Quality X, Pulse Video and Command Cinema will be marked down to 50% off SRP! Plus, all currently discounted Vinegar Syndrome products will have the following price breakdown:

• DVDs = $5
• Blu-rays = $10
• Limited Edition Slipcover Blu-rays = $12

I already placed a February pre-order on the VS site, what do I need to know?

If you have already placed a VS pre-order this month and would like to place additional orders during the Valentine's Sale here at Mélusine, you can use our handy “Add to my Vinegar Syndrome order” free shipping option to combine any additional Mélusine sale orders with your existing VS pre-order. There’s no need to pay for shipping twice.

I’m a current VS Subscriber, what do I need to know?

Subscribers, you should know what to do by now. Once the sale starts, the two new releases will automatically be discounted (as long as you are logged in).

Also, don’t forget that this could be your perfect opportunity to stock up on our extensive back catalog of sexploitation and hardcore classics. Use your free Subscriber shipping option to add additional purchases to your February package.

What are your Valentine's Sale shipping policies?

If you are a Subscriber or placed a VS pre-order this month — you qualify for FREE shipping during the sale and should use your free shipping option at checkout (see above). Otherwise, our shipping rates are as follows:

• $6 Standard (Most ship via USPS Media Mail or First Class depending on order size and delivery location.)
• $12 Deluxe (Most ship via FedEx Express Saver, USPS Priority or FedEx Ground depending on order size and delivery location.)
• Canada = $12 (FedEx International)
• International = $20 (FedEx International)
• All free shipping thresholds will be disabled during the sale.

I paid for Deluxe shipping, why hasn’t my order shipped yet?

The $12 Deluxe shipping option means a quicker transit time via FedEx Ground or USPS Priority. It does not mean your package will ship out any sooner from our warehouses.

When will you begin shipping orders?

Subscriber orders will begin shipping out immediately after the sale ends and will include your February releases and any additional orders you may have placed this month. All other orders will begin shipping out as soon as possible.

How long will it take for my Valentine's Sale order and/or February pre-order to ship?

We will do everything possible to ship out orders ASAP, but please give us extra time due to the volume of orders. We expect all orders will be shipped out by the end of February.

Where is my package?

Following each sale we get numerous emails from customers asking when their order will ship out. While we are always trying to improve our ability to ship out orders faster, we ask that you please be patient with us. If at any point you are unhappy with the amount of time it is taking for your order to ship, simply ask us to cancel your order for a full refund. If you need to cancel your order for any reason, send us an email and we will refund the order, no questions asked.

My order is stuck ‘In Transit’ and the tracking number has not updated for a few days, what should I do?

If your order has been sitting at a carrier facility and has not updated, don’t worry, it should still be getting to its destination. We can assure you that once you receive a tracking number, your order has either left our building or will be leaving the following day. If there has been no movement on your package for longer than normal please reach out to your local post office or FedEx facility first. They will be able to track down your package for you. Once packages leave our building they are out of our hands and are the responsibility of the mail carrier. If your package has been ‘stuck’ for 30 days or longer, then you can reach out to us and we can figure out a solution for you. Otherwise we please ask that you give your package ample time to get delivered to you.

Can I place multiple orders during the sale?

Absolutely! Since you already paid for shipping with your initial order (or pre-order), select the ‘Add to my existing order’ free shipping method on any additional orders. We will ship everything in one large package.

Do you have quantity limits on Limited Edition releases?

Yes. Limited Edition releases (including slipcovers), are limited to (2) copies per customer. Certain Limited Edition releases will be limited to (1) copy per customer. Please check individual product listings for more info.

Item X has sold out, can I call dibs via email in case you have any extras stock?

No. After everything has shipped out, if we have additional inventory on items the were previously “sold out”, the additional inventory will be re-listed on our website once the site relaunches.

Can we pick up our orders at your retail stores in Connecticut or Colorado?

Our retail locations in Connecticut, Colorado and Toronto will have all the new VS related releases in stock mid-February. Please make all purchases in person at the stores.

For more information on our retail store locations, please follow their various social media accounts and/or contact them for additional information.

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